FAQ – Shipping & Returns
Mattress for Kids with Free Returns
How long will it take for my order to arrive?
You can expect your order to arrive between 3-7 business days.
I'm moving, can I specify a delivery date?
Definitely! Please notate your desired receiving date in the "Order Notes" section before checkout. Please also email email@example.com to coordinate with our customer service team and they will do their best to hit your desired date.
Do I pay for shipping?
Nope! 5 Little Monkeys offers FREE Shipping within the 48 contiguous states for all products. However, we do charge for freight to Hawaii, Alaska and Puerto Rico: $170 for Sleep Systems - $40 for Pillows and Mattress Protectors - $195 for Platform Foundations.
How does the 100 Night Rest Test Work?
When we say you can try our childrens mattress 100% risk-free, we mean it! If for ANY reason you or your little one is not completely satisfied with any of our products during the first 100 days of using your kids mattress, you may return it for a full refund. Please email us and we will help arrange to have the products donated to a local charity in your area or we will arrange to have the products picked up at your home.
What is the Recycling Fee, and why do I have to pay it?
If you live in California, Connecticut or Rhode Island, state law requires retailers to collect a "recycling fee" on each mattress, box spring, foundation, and base sold. This fee is "per piece." Each state approves the fee amount, and it isn't set or controlled by the retailer in any way. The total fee you pay will depend on the state you live in and what elements of our kids sleep system you order. Unfortunately, we're just the messenger here – but we're confident that you'll love your new children's mattress so much it'll be well worth it!
How big is the mattress shipping box?
Our mattress box is 48" x 17" x 17". But don't worry, we manage to fit a complete children's mattress in that small box!
How heavy are the boxes?
The Sleep System is 49 lbs for the twin and 67 lbs for the full. Our kids platform bed is 73 lbs for the twin and 106 lbs for the full. Our shipping partners will bring it to your door, but you may want to find a friend to help you get it from your front door into your child's room.